Define exactly how Aria handles each scenario — transfer to the right person, qualification, message taking. No code, no complex setup.
Incoming call ↓ Call reason? ↓ Emergency Appointment Info ↓ ↓ ↓ Transfer SMS Link Answer
In three steps, Aria routes every call to the right destination — automatically.
From your dashboard, configure the nodes: greeting, qualification questions, decisions, transfers and call endings.
On every call, Aria follows the defined flow — questions, decisions, transfers — with the right voice and tone at each step.
The Traces tab shows the exact path taken through the flow for each call — node by node, with durations and decisions.
Aria distinguishes emergencies, appointment requests and general questions — and routes each call to the right destination.
Incoming call ──► Greeting ──► Reason for call? ┌───────────────────┼───────────────────┐ ↓ ↓ ↓ Medical emergency Appointment General question ↓ ↓ ↓ Direct transfer SMS booking link KB answer + email
As of the latest update, Aria automatically detects your caller's language from the first sentence and replies in that language for the entire call. Native French and English.
✓ Automatic detection from the first sentence ✓ French and English natively — automatic detection ✓ Routing, transfers, and SMS all stay in the detected language