Included feature

Aria remembers
your customers

On every call, Aria recognizes the caller and picks up where the conversation left off — without your customers repeating themselves.

Request a demo See how it works

Automatic recognition Call history Injected context Privacy compliant

Aria — Call Memory · Automatic recognition

1st call
Aria    Hello, how can I help you today?
Customer  Hi, I'd like an appointment on Tuesday morning if possible.
Aria    Of course! I'll note your preference for Tuesday mornings. May I have your name?
Customer  Marie Tremblay.
Preferences saved for the next call

2nd call — Memory active
Aria    Hi Marie! I see you prefer Tuesday mornings. Would you like me to show you available slots for next week?
Customer  Exactly, yes!
Aria    Perfect. I have Tuesday April 22nd at 9:00 AM or 10:30 AM. Which works for you?
Smooth experience — customer recognized instantly

How it works

From call to recognized customer

In three automatic steps, Aria turns every call into a personalized experience.

01

Customer calls → Aria identifies the number

Aria detects the incoming number and instantly queries the customer memory to load their profile before even answering.

02

Aria retrieves the profile: preferences, history, notes

Preferences, previous call history and notes are injected into Aria's context. The conversation resumes immediately with the right context.

03

The conversation resumes with context — the customer feels recognized

The customer feels recognized from the very first seconds. The conversation is shorter, smoother — and the customer is more loyal.

The difference in practice

Without memory vs with Aria memory

The same customer, two radically different experiences.

Without memory

Aria    Hello, how can I help you?
Customer  Hi, I'd like to pick up where we left off...
Aria    Of course, could you give me your name?
Customer  Marie Tremblay, like last time...
Aria    And your file number?
Customer  Again… I give it every single call.

Frustrated customer — has to repeat themselves every call

With Aria memory

Context loaded automatically
Aria    Hi Marie! I see you prefer Tuesday morning appointments. I'm pulling up your file.
Customer  Exactly, thank you for remembering!
Aria    Here are the available slots next Tuesday: 9:00 AM or 10:30 AM. Which works for you?
Customer  10:30, perfect.

Loyal customer — smooth, personalized experience

Frequently asked questions

Everything you want to know

01How does Aria identify an existing customer?—

Aria uses the caller's phone number as a unique identifier. As soon as a known number is detected, the associated profile is loaded automatically before the conversation even begins.

02What information is remembered?+

Aria remembers preferences expressed during calls (language, preferred times, requested services), interaction history, notes left by your team, and basic contact information.

03Is my customers' data secure?+

Yes. Each customer profile is stored in a business-isolated space on AWS S3 with encryption at rest. No customer data is shared between your account and other businesses using Aria.

04Can I edit or delete a customer's remembered profile?+

Yes. From your CRM dashboard, you can view, edit or delete any contact's profile at any time.

05Does memory work if the customer calls from a different number?+

Recognition is based on the phone number. If a customer calls from a different number, Aria will treat them as a new caller. You can merge profiles manually from the CRM.

Aria remembers your customers