Plumbers miss up to 40% of calls while on a job site. Every missed call is a client calling your competitor.
After-hours emergency calls
A pipe bursts at 2 a.m. The client panics, calls, hits your voicemail, and immediately looks for another plumber. Emergencies don't wait for morning.
Calls during jobs
Your hands are in a wall or under a toilet. You can't pick up. The client leaves a message you'll find 3 hours later... if they left one at all.
Seasonal spikes
Spring thaws, winter frozen pipes: calls explode. You can't answer everyone, and every missed call goes to the competition.
Clients who call the competitor
In plumbing, whoever answers first gets the job. If your phone rings out for 30 seconds, the client has already dialed the next number on Google.
The Solution
Aria answers every call, even when you're on a job site
An AI receptionist that understands plumbing. It triages emergencies, qualifies calls, and texts you the essentials.
24/7 emergency triage
Aria detects emergencies: active water damage, sewer backup, burst pipe, no water. It automatically classifies the call by urgency level so you know what to prioritize.
SMS alerts with urgency level
After every call, you get a text with: client name, address, nature of the problem, and urgency indicator (high, medium, low). You decide in 10 seconds whether to go now.
Address and detail collection
Aria collects the full address, the nature of the problem, how long it's been going on, and whether the client shut off the water. You arrive on site with everything you need.
Appointment booking for non-emergencies
For routine calls (quotes, maintenance, renovation), Aria collects the project details and the client's availability. You plan your days without interruption.
The Impact
Every missed call goes to the competition
40%
of calls are missed while you're on a job site
$300–$800
average value of an emergency plumbing call
24/7
availability to capture night and weekend emergencies
How It Works
Ready in 30 minutes, not 30 days
01
Set up your assistant
We configure Aria with your info: services offered, service area, hourly rates, emergency protocol, availability hours. Ready in under 30 minutes.
02
Aria answers your calls
When a client calls and you don't pick up, Aria takes over. It qualifies the problem, assesses urgency, and collects the client's address and contact details.
03
Get a text with the details
After every call, you get a text and an email: name, address, problem, urgency. You immediately see whether to drop everything or whether it can wait until tomorrow.
Pricing
$349 CAD/month
One recovered emergency call pays for your month. No contract.
01How does Aria tell an emergency from a routine call?—
Aria asks targeted questions: is the water still running? Is there active water damage? Is it a sewer backup? Based on the answers, it classifies the call as urgent or non-urgent and texts you with the priority level clearly indicated.
02How am I notified of emergency calls?+
You get a text and an email immediately after every call. Emergencies are clearly flagged at the top of the message with the type of problem, the client's address, and their contact info. Even at 3 a.m., a glance at your phone tells you whether to respond.
03Can Aria collect quote requests?+
Yes. For non-urgent projects (bathroom renovation, water heater installation, pipe replacement), Aria collects the details: type of work, address, approximate budget, desired timeline. You get a complete file without having to call back for the basics.
04Does Aria answer questions about my service area?+
Yes. You configure the cities, boroughs, and areas you serve. Aria tells callers whether you cover their area. If the client is outside your zone, Aria notes it in the summary so you can decide case by case.
05Does Aria mention night or weekend rates?+
Yes. You can configure Aria to inform clients that evening, night, or weekend service involves additional fees. Aria communicates this professionally and notes the time of the call in the summary for your reference.
Ready to stop missing emergency calls?
See how Aria can answer your calls 24/7, even when your hands are in the pipes. Free demo, setup in 30 minutes.