Included feature
NEW · Bilingual

Calls that follow
your business logic

Define exactly how Aria handles each scenario: transfer to the right person, qualification, message taking — no code, no complex setup.

Request a demo See how it works
Smart routing Call transfer Decision nodes Multi-agent
Call Flow — Live
Incoming call
↓
Call reason?
↓
Emergency
↓
Transfer
Appointment
↓
SMS link
Info
↓
Answer
How it works

From the first node to the right person

In three steps, Aria routes every call to the right destination — automatically.

1

You design the flow

From your dashboard, configure the nodes: welcome message, qualification questions, decision branches, transfers, and call endings.

2

Aria follows it on every call

On every call, Aria follows the defined flow — questions, decisions, transfers — with the right voice and tone at every step.

3

Every deviation is traced

The Traces tab shows the exact path taken through the flow for each call — node by node, with durations and decisions.

Flow example

A medical practice — 3 scenarios handled automatically

Aria distinguishes emergencies, appointment requests, and general questions — and routes each call to the right destination.

Incoming call
Welcome message
Reason for call?
Medical emergency
Direct transfer
Appointment
SMS booking link
General question
KB answer + email
Start node
Decision
Transfer
Booking
Information
Multilingual

Your customers speak more than one language? Aria does too.

As of the latest update, Aria automatically detects your caller's language from the first sentence and replies in that language for the entire call. Native French and English, up to 100 languages total.

See the dedicated page
Frequently asked questions

Everything you need to know

There is no fixed limit. Most businesses use between 3 and 10 nodes. More complex flows are possible depending on your plan.
Yes. You can configure business hours per flow — Aria automatically switches to the after-hours flow at night and on weekends.
Aria can transfer a live call to any number of your choice (landline or mobile). If the line is busy or unanswered, Aria takes back over and offers an alternative.
Yes. With the multi-agent feature, different specialized assistants can be assigned to different nodes — for example a qualification agent and a booking agent.
Yes. The Traces tab in your dashboard shows, for each call, the exact path taken through the flow — node by node, with durations and decisions made.
Yes. Aria detects the caller's language from the first spoken sentence and replies exclusively in that language. See the dedicated page.
Over 100 languages, including French, English, Spanish, German, Italian, Portuguese, Arabic, and Mandarin. Most customers configure English as the priority language, with Spanish or French as the secondary.
Get started today

Bring order to your calls

Every caller reaches the right destination automatically. Aria handles the logic — you focus on your customers.

Request a free demo View pricing